Order Administration Specialist ( LATCAR)

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Job Location:
Montreal, Quebec, Canada
Job Category:
Customer Service

Why Genetec?

Are you looking to being part of a company where you will be at the helm of your own career? At Genetec you will be encouraged to ask questions, share your ideas and to be independent. We believe that everyone’s voice deserves to be heard and we want you to learn and to grow within your role to maximize your potential. Our family, of over 1300 people globally, is made up of diverse individuals who are passionate about technology and are quick to try new ideas, even if it means risking failure. Is being part of an inclusive, equal opportunity employer important to you? It is for us! Most of all, we are all proud to say that we have the privilege to work with some of the coolest, smartest and nicest people we know - Each other! There are many reasons as to why we were chosen as one of Montreal’s Top Employers for over a decade.

Genetec is an equal opportunity employer that is committed to ensure an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

The Team:

As an Order Administration Specialist you will be part of a dynamic team who all work together to meet their goals and objectives. Our team cares about providing the ultimate customer service experience by processing orders in a timely and accurate manner. Our highly skilled team leads and other team members will provide coaching and guidance to ensure you will be successful in your role. You will be participating in a highly organized training that will be customized to your level of knowledge. You will have great support system from your colleagues!

What your day will look like:

• Validate purchase orders (price, parts, pertinent information ) for in the LATCAR region
• Enter all purchase orders in the system
• Communicate with the Channel Sales department in order to discuss discrepancies
and/or improvements
• Inform customers of any missing information on their purchase orders
• Be the liaison between Channel Sales and Supply Chain department
• Manage Customer Service phone calls
• Complete special projects when assigned

About you:

You are:
• An excellent communicator, verbally and written English, and Spanish
• Highly motivated by a fast pace environment
• At ease with different tools such as Great Plains, CRM, Excel, etc.
• Experience supporting LATCAR regions
• Organized, detail oriented and at ease with different processes
• Positive, assertive, confident, competitive with a tenacious attitude

Great if you have:

• Strong knowledge of CRM and Great Plains
• Familiar supporting LATCAR regions

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.