Field Engineer - EMEA

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Job Location:
Paris, Paris, France
Job Category:
DPM & Field

Who are we?

From pioneer to leader in the security industry, Genetec has always been committed to providing the most innovative solutions. Today, we offer world-class IP security solutions with our unified security platform encompassing license plate recognition (LPR), video surveillance and access control.

Genetec is currently looking for a candidate to fill the position of Field Engineer to serve Europe, Middle East, and Africa.
The position is based in Paris, France.
The Field Engineer will provide on-site and off-site professional services to Genetec customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between Genetec and its customers.


What your day will look like:
• Perform installation, audit, assessment, maintenance, and technical support of Genetec systems on customer premises.
• Act as a primary on-site and remote technical point of contact for key projects to Genetec’s partners.
• Develop and maintain a strong relationship with new and existing customers.
• Develop and maintain an extensive working knowledge of Genetec's solutions.
• Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool.
• Ensure timely escalation of critical customer related issues through proper channels.
• Ensure timely resolution of customer issues.
• Define product and functional requirements based on customer feedback and facilitate new product development work specific to the customer.
• Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, training, and change requests.
• Provide reporting as requested by Genetec and the customer.


About you:
• Fluent in English. French or any other languages a strong asset.
• Bachelor’s degree in Computer Sciences, Computer or Electrical Engineering, or equivalent experience
• Strong analytical and troubleshooting skills in both hardware and software.
• Able to multitask, work iteratively, and adjust work priorities.
• Experience in customer service, technical support, and project management.
• Must possess a valid driver’s license and passport.
• Capacity to travel 75% of the time.

Technical Requirements:

• Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.).
• Excellent knowledge of networking principles and IP protocols.
• Experience with networking equipment configuration and troubleshooting. (switches, routers, etc.).
• Understanding of network storage (SAN, NAS, iSCSI) principles and best practices.
• Understanding of server virtualization concepts.


• Deployment and troubleshooting of security systems such as:
o CCTV (IP cameras and encoders, video matrices, DVRs, etc.).
o access control systems (reader, controller, wiring, etc.)
o license plate recognition systems and concepts.
• MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications.
• Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies.
• Microsoft SQL Server administration experience.

Why you'll love Genetec:
•Attractive compensation package
•Work-life balance
•Flexible working schedule
•Free, unlimited coffee and fruits

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.