Software Support Specialist - Video

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Job Location:
Montreal, Quebec, Canada
Job Category:
Technical Support

Who are we?

Are you looking to being part of a company where you will be at the helm of your own career? At Genetec you will be encouraged to ask questions, share your ideas and to be independent. We believe that everyone’s voice deserves to be heard and we want you to learn and to grow within your role to maximize your potential. Our family, of over 1300 people globally, is made up of diverse individuals who are passionate about technology and are quick to try new ideas, even if it means risking failure. Is being part of an inclusive, equal opportunity employer important to you? It is for us! Most of all, we are all proud to say that we have the privilege to work with some of the coolest, smartest and nicest people we know - Each other! There are many reasons as to why we were chosen as one of Montreal’s Top Employers for over a decade.

Do you have an insatiable thirst for knowledge, are constantly striving to understand how things work, and can’t put a problem down until you’ve solved it then this could be the opportunity for you?

You would be working with a team of experienced software specialists and developers to support customers as Genetec pushes the boundaries of IP video surveillance, access control and license plate recognition solutions deployed worldwide.


What your day will look like:
• Analyze, diagnose and resolve challenging issues relating to software applications, networking, Windows OS, SQL Server databases and other related technologies
• Assist in the evolution of our software via bug reports resulting of new release tests and feature requests from the field
• Participate actively in team meetings and bring up case studies from the field
• Conceptualize and articulate ideas clearly and concisely to customers and colleagues
• Document status, steps taken and communication with stakeholders for customer issues using Genetec systems
• Contribute to the creation of technical documentation and knowledge base articles
• Become a technical advisor to internal and external stakeholders.


About you:
• Ability to analyze and troubleshoot complicated systems in a logical, creative and consistent way
• Flexible, with a “can do” attitude
• Ability to multitask or focus as the situation demands, to prioritize tasks and work with deadlines
• Desire to constantly learn and evolve at the same pace as the software
• Strong team player while possessing the autonomy to manage their own workload
• Excellent English written and verbal communication skills

Technical Requirements:

• Excellent knowledge of Microsoft operating systems
• Excellent knowledge of networking principles and client-server applications including a clear understanding of TCP, IP and UDP protocol stacks
• Experience working with SQL databases and T-SQL


• Experience working with video security systems – CCTV or Access control
• Good knowledge of video compression protocols such as H.264 – MJPEG – MPEG-4
• MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications
• Programming experience with C#, PowerShell or similar technologies
• Fluency in French or Spanish
• Experience with Genetec software

Why you'll love Genetec:
•Attractive compensation package
•Work-life balance
•Flexible working schedule
•Free, unlimited Starbucks coffee
•Private free parking for all employees
•Onsite gym

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.