Credit and Collections Team Lead- Contract 1 year Maternity Leave

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Job Location:
Montreal, Quebec, Canada
Job Category:
Customer Service

Why Genetec?

Are you looking to being part of a company where you will be at the helm of your own career? At Genetec you will be encouraged to ask questions, share your ideas and to be independent. We believe that everyone’s voice deserves to be heard and we want you to learn and to grow within your role to maximize your potential. Our family, of over 1300 people globally, is made up of diverse individuals who are passionate about technology and
are quick to try new ideas, even if it means risking failure. Most of all, we are all proud to say that we have the privilege to work with some of the coolest, smartest and nicest people we know - Each other! There are many reasons as to why we were chosen as one of Montreal’s Top Employers for over a decade.

Is being part of an inclusive, equal opportunity employer important to you? It is for us! Genetec is committed to ensure an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

The Team:

You will be part of a dynamic credit & collection team who work very well together in order to achieve their objectives. The team is challenged daily due to volume and strict requirements.

As the Credit and Collections Team Lead, you will be trained to have a solid understanding of the commercial and financial side of our business and will work closely with our customers and various internal departments. One of the main responsibilities you will have is to guide your team in providing exceptional client service and managing the daily financial transactions end-to end. You will also be expected to ensure accuracy and efficiency throughout our entire credit and collections process. You will be expected to build and nurture relationships with all internal departments and assist in improving processes.

What your day will look like:

• Support team with daily tasks
• Monitor and process credit applications, collections tasks and other credit and collection related tasks
• Manage payments received by Genetec
• Oversee the daily customer credit requirements
• Oversee the effective collection of company debt
• Manage miscellaneous reports

About you:

• At least two years of team lead experience
• Interested in Technology
• Previous experience working in a fast paced, technology focused company
• Excellent communication skills
• Strong organizational and time management skills
• Attention to detail and process oriented
• Fluent in English, written and spoken

Great if you have:

• Experience in the security industry
• Great Plains and/or Microsoft Dynamics CRM experience
• French, and/or additional languages

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.